We are pleased to accommodate exchanges within 30 days on all sets that have not been opened, worn, or tampered with. If the hair quality&hair color&hair length is not right, please e-mail us at service@chickiss.com to initiate your exchange and we will be more than happy to assist you further.
Under these conditions, exchange are accepted:
1.The items are not used, with its original status.
2.Within 30 days counted from the day package delivered.
3.The buyer bears shipping back cost, except when wrong items are sent or there’s obvious quality problem when delivered.
4.The case that returning items without contacting the seller is not accepted.
5.Contact customer service to start exchange process.
Customer Service
Email: service@chickiss.com
Here are some FAQ in regards to our exchange policy:
1. CAN I EXCHANGE MY ORDER?
Yes. We are happy to accept your set back for an exchange within 30 days, as long as it has not been opened, worn, or tampered with.
2. WHAT IS THE EXCHANGE PERIOD?
We will provide an exchange on unopened hair extensions within (30) days of the date that you receive your hair extensions.
3. DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?
Yes, you are responsible for all exchange shipping costs. We recommend that you send your set back with a tracking option, because ChicKiss Hair will not be responsible for lost packages. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
4. MAY I EXCHANGE MY CHICKISS HAIR WITHOUT CONTACT YOU OR GETTING AN RMA?
No. You must contact us prior to sending your exchange, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your exchange. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed.
5. WHEN WILL I RECEIVE MY EXCHANGE?
We will send you the hair extensions after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information of the set being sent back, in order for us to place the order for your exchange. It takes 1-2 business days to process all orders from the moment we place it in our system. USA orders take 2-5 business days to be delivered with standard free shipping, and Europe orders may take anywhere from 3-7 business days.
6. WHY ARE CHICKISS HAIR NON-EXCHANGEABLE IF OPENED?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns or exchanges of opened items for the same reasons.